Refund Policy
Returns
If you are unhappy with your item(s) please contact us directly as soon as possible, you can contact your local centre (Donaghadee, Bushmills, Galgorm or Logwood) if you know your delivery came from your local centre or contact us on web@creativegardens.com or 028 9188 3603.
We will always work to resolve issues often even if they are well outside our standard policy terms; so please just get in touch and we will do our best to help.
Our standard Policy terms are listed below:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund however may be able to offer you an exchange or a credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened. We are unable to refund items which have been unopened unless they are defective. If you have problem with constructing your order please email us at web@creativegardens.com and we will resolve your query.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at web@creativegardens.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at web@creativegardens.com and send your item to: Creative Gardens (NI) Limited, 34 Stockbridge Road, DONAGHADEE, BT21 0PN, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Creative Gardens (NI) Limited, 34 Stockbridge Road, DONAGHADEE, BT21 0PN, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item unless the item is defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.