Creative Gardens Contactless Delivery FAQ

It is hugely important to us that our staff and customers are kept safe during this worrying time.  In order to ensure this is the case we ask that all customers understand we are operating a contactless delivery service.

For details on areas and postcodes covered click here

  1. What do we mean by contactless delivery?  In order to reduce the chances of virus spread we will deliver your items to your driveway at the front or side of your property. 
  2. Can we construct your furniture or barbeque?  We are unable to construct furniture and barbeques at this time, we will normally deliver them boxed ready for you to construct, but may un-box them if this makes delivery with one person easier.
  3. Can we carry your items into the house or back garden?  Unfortunately whilst we love to be helpful, at this time we ask for our customers understanding - all items delivered need to be left in a safe location on the driveway of your address.
  4. When I've selected my items and try to check-out I get a message that there is no delivery service available, what am I doing wrong?  We are currently limiting deliveries to a range of postcodes surrounding each location.  A list of the codes with a map can be seen here, we will add to this list as soon as we can.  If we don't yet cover your post code and you would love us to then please drop us an email to web@creativegardens.com and we will do our best to help.
  5. How much is delivery?  In order to assist us with managing the volume of orders we have several different delivery charges ranging from £5 to £50.  We are unable to offer a free service with minimum spend at the moment because demand has been so high, but hope to add this soon.
  6. I have a question about my order but when I call nobody is answering, how do I speak to you?  Unfortunately at the moment to minimise staff on each site we may not always be able to answer calls. We do have emails constantly monitored and the best way to contact us is to email web@creativegardens.com and we will reply as soon as possible. 
  7. Do you offer Click and Collect?  This may be possible if you contact us, but because we operate from 3 locations we are able to offer home delivery more efficiently.
  8. Can I order over the phone, email or Facebook?  Sorry, but we are unable to take orders via phone email or social media.  Due to the volume of enquiries and orders and to streamline payment processing all orders must be made via our website.
  9. When will I receive my order?  This is a new service we have launched, please work with us whilst we find our feet.  We are hoping to deliver items between 1 and 5 days, however this may depend on your location and the items you've ordered. 
  10. Do you stock all the items listed on the website?  Yes, we hold good stock of all the items listed online at each centre unless the item is marked as Pre-Order.   Pre-Order items are already on route to us from our suppliers and we dont expect any problems to arise with delivery of your items, however the length of time is estimated as per each listing and subject to change if there are delays.
  11. I would like to order some plants or items not listed on your website which I know you have in stock, is this possible?  We hope to add a wider range of items to our website as time goes on, we've started with the items we know we can safely deliver and have good stock of at each location.  Please let us know by emailing web@creativegardens.com what you'd like and we will do our best to add it to the website for online ordering.
  12. Will I get my club points when I order online?  Yes, if you are a club member simply let us know your card or account number during the checkout process and we will process the sale against your club account.  If you forget to enter it then please don't worry, we run all orders through our normal till system and search for club memberships in the process, so providing you've registered your card to the same address as your online order you will automatically get your points.
  13. What if something is wrong with my item?   If anything is wrong with your delivery please contact us at web@creativegardens.com straight away and we will sort it out.