Creative Gardens Contactless Delivery FAQ

It is hugely important to us that our staff and customers are kept safe during this worrying time.  In order to ensure this is the case we ask that all customers understand we are operating a contactless delivery service.

For details on areas and postcodes covered click here

  1. What do we mean by contactless delivery?  In order to reduce the chances of virus spread we will deliver your items to your driveway at the front or side of your property. 
  2. Can we construct your furniture or barbeque?  We are unable to construct furniture and barbeques at this time, we will normally deliver them boxed ready for you to construct, but may un-box them if this makes delivery with one person easier.
  3. Can we carry your items into the house or back garden?  Unfortunately whilst we love to be helpful, at this time we ask for our customers understanding - all items delivered need to be left in a safe location on the driveway of your address.  We seek to minimise contact where possible so please bear this in mind.
  4. When I've selected my items and try to check-out I get a message that there is no delivery service available, what am I doing wrong?  We are currently delivering all items with our own vehicles, this means we can only cover a selection of postcodes.  A list of the codes can be seen here.  If we don't yet cover your post code and you would love us to then please drop us an email to web@creativegardens.com and we will do our best to help, it may be possible for us to quote for delivery to your location or send your items with a courier.
  5. How much is delivery?  Your items are usually delivered by the centre closest to your post code.  The charges range from £5 to £20 depending on how far you live from your nearest centre.  Delivery is free to £5 zones when you spend over £50, £10 Zones when you spend over £100, £15 zones when you spend over £150 and £20 zones when you spend over £200.
  6. I have a question about my order but when I call nobody is answering, how do I speak to you?  Unfortunately at the moment to minimise staff on each site we may not always be able to answer calls. We do have emails constantly monitored and the best way to contact us is to email web@creativegardens.com and we will reply as soon as possible. 
  7. Do you offer Click and Collect?  This may be possible if you contact us, but because we operate from 3 locations we are able to offer home delivery more efficiently.  If you are keen to collect your items please email us in advance of placing your order.  Please do not order and then arrive at one of our centres as the team will not be aware of your order automatically.
  8. Can I order over the phone, email or Facebook?  Sorry, but we are unable to take orders via phone email or social media.  In order to offer you the best service possible and to streamline payment processing all orders must be made via our website.
  9. When will I receive my order?  We are hoping to deliver items between 2 and 5 days, however this may depend on your location and the items you've ordered. 
  10. Do you stock all the items listed on the website?  Yes, we hold good stock of all the items listed online at each centre unless the item is marked as Pre-Order.   Pre-Order items are already on route to us from our suppliers and we don't expect any problems to arise with delivery of your items, however the length of time is estimated as per each listing and subject to change if there are delays.
  11. I would like to order some plants or items not listed on your website which I know you have in stock, is this possible?  This may be possible - Please let us know what you would like by emailing web@creativegardens.com and we will do our best to deliver this to you.
  12. Will I get my club points when I order online?  Yes, if you are a club member simply let us know your card or account number during the checkout process and we will process the sale against your club account.  If you forget to enter it then please don't worry, we run all orders through our normal till system and search for club memberships in the process, so providing you've registered your card to the same address as your online order you will automatically get your points.
  13. What if something is wrong with my item?   If anything is wrong with your delivery please contact us at web@creativegardens.com straight away and we will sort it out.   Alternatively you can call 028 9188 3603